Tuesday, February 26, 2008

Customer Experience Designer

Seeking a talented individual to fill this newly created position within our Customer Experience and Design group.
- Usability and user experience, Information architecture, taxonomy creation & Human factors
Working closely with a cross-functional team, the Customer Experience Designer will define and create site structure, interaction flows, page wireframes, prototypes and interface requirements that promote ease of use and a positive user experience.
- Collaborate with product managers and engineering to conceptualize and develop new products and site features. Ensure sitemap, flow diagrams and wireframes are properly translated to the live site.
Work with web designers to ensure the graphic design is consistent with the UI requirements and usability best practices.
Play a key role in developing our customer experience function, including usability testing, concept testing, surveys, interviews and card sorts.
Minimum Requirements:
Bachelors Degree in Human Factors, or an equivalent field.
• Agency & client side experience preferred
3-5 years as a Customer Experience Designer/Information Architect, and, experience working with large, complex consumer websites.
Must also have experience with usability testing, customer research and prototyping
• Candidates must be well-versed in user-centered design methods, gathering user data,
interpreting the results, and translating them into solutions and techniques.
Be proficient with Visio and have an understanding of web technologies such as HTML,CSS, XHTML, Ajax, and JavaScript.
You must thrive in a fast paced, constantly changing, quick-turn-around
A portfolio that demonstrates the depth and breadth of your experience.

Contact: Katie Corrigan at Profile Staffing, katie@profilestaffing.com, phone: 781-647-0559 x130

No comments: